1.1 The purpose of this confidentiality policy (hereinafter referred to as the 'Confidentiality Policy') is to regulate the legal relations between the parties concerning the collection, processing, use, transfer, and retention of Customers' personal information required for registering, logging in, confirming personal information, opening trade and/or demo accounts, and managing account transactions (hereafter referred to as the 'Services') on the https://motforex.com platform (hereinafter referred to as the 'Platform') operated by 'MOT Forex' LLC.
1.2 This Confidentiality Policy may only be amended by 'MOT Forex' LLC (hereafter referred to as the 'Service Provider'), and any such amendments shall be promptly communicated through their official webpage.
1.3 This Confidentiality Policy shall be governed by the Constitution of Mongolia, the Law on Organizational Confidentiality, the Law on the Protection of Personal Information, the Law on Public Information, and other relevant legislation.
2.1 The Customer has accepted this Confidentiality Policy, thereby granting permission for the collection, processing, use, transfer, and retention of the following information:
3.1 The Customer has accepted this confidentiality policy and granted permission for the following processing and use of information:
3.1.1 Verifying the accuracy and authenticity of Customer information to confirm and identify the Customer;
3.1.2 Determine Customer location and device and create a log record;
3.1.3 Utilization for research and development, as well as statistical information to enhance the quality and accessibility of service, and launching new products and services;
3.1.4 Delivering service provider's service offers, promotional and sales information, amendments to the terms and conditions of the service, and other relevant information to Customers;
3.1.5 Confirming and verifying the Customer's trading history;
3.1.6 Implementing all possible measures to prevent disclosure or loss of Customers' personal information;
3.1.7 Providing authorized entities with information regarding suspicious transactions in accordance with relevant legislation and to mitigate the risks of money laundering and terrorism financing;
3.1.8 In accordance with relevant legislation, taking measures to identify, correct, interrupt, and resolve disputable or fraudulent transactions.
4.1 The Service Provider shall not transfer the Customer's information without their permission, except as stipulated in this policy or under the following circumstances:
4.1.1 In compliance with applicable laws and regulations, the Service Provider shall, based on state-authorized entities' resolutions or demands, transfer information to those institutions within the form and boundaries stipulated in the relevant laws and regulations.
5.1 In the event of the Customer's withdrawal of permission to collect personal information, the Service Provider shall retain the information collected, processed, and used before such withdrawal for 10 years following the withdrawal, in accordance with relevant laws and regulations.
5.2 In case the Customer discovers unauthorized login or use of their password, the Customer must immediately contact the service telephone at 722-2200 or send an email to the address support@motforex.com.
6.1 The permission to collect, process, use, and transfer information, as stipulated in this Confidentiality Policy, shall remain valid for the duration of the Confidentiality Policy or until the Customer withdraws their permission.
6.2 The Service Provider shall not bear liabilities for the following risks:
6.2.1 Cyber-attacks on the Service Provider's system and all other future potential risks not controlled by the Service Provider;
6.2.2 Unauthorized use of a Customer's account by a third party, unrecoverable fraudulent transactions, or cyber-attacks resulting from the Customer's failure to ensure the safety of their information;
7.1 The Service Provider shall not bear liabilities for any loss and damages that occur during the failure, interruption, or maintenance activities of https://www.motforex.com until the recovery of services, in the event of force majeure circumstances such as floods, earthquakes, extreme weather conditions, natural disasters, fires, war, revolt, riot, infectious diseases, major accidents, government actions, resolutions, embargoes, power or communications line interruptions, hardware or software failures, or hacker attacks—uncontrollable events beyond the control of the Service Provider.
8.1 Any contradictions or disputes arising in connection with this confidentiality policy shall be resolved by the parties through mutual negotiation, and if mutual resolution fails, the matter shall be resolved according to the legislation of Mongolia.
8.2 All other matters not stipulated by the confidentiality policy shall be regulated by laws and regulations in force in Mongolia.